HANDELSBETINGELSER
for Inca Living Danmark ApS
Payment
Inca Living Danmark ApS accepts online payments with the following payment methods:
Visa
Visa Electron
Maestro
Mobilepay
Payment will only be deducted from your account when your order has been processed and is shipped off.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Europe – Euro (EUR)
America – Dollars ($)
Inca Living Danmark ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Inca Living Danmark ApS’s own website also uses encryption with SSL protocol.
Delivery and Shipment
The delivery time for your order is 2-5 days.
Inca Living Danmark ApS uses GLS for shipment of orders to Denmark and DHL Express for shipment of orders to the rest of the world.
Freight cost is calculated from the weight of the items.
DHL offers you the chance, to choose which day and time you wish to receive your package.
So, you know you are home for delivery.
You will receive a Track and Trace-number upon shipment, which allows you to always track the shipment.
Rights of withdrawal
We offer a 14-day period for refund on products bought in our web shop.
The right of withdrawal counts from the day:
- You receive the order.
- Physically possesses the last product, when the deal is regarding several separate products in one order, that’s delivered separately or split over more times.
- Physically possesses the last shipment or part when the deal is regarding an order-delivery that contains of more parts or shipments.
- Physically possesses the first product, when the deal is regarding orders that is regularly delivered.The shipment fee for returning the product, when making use one’s rights of withdrawal, is held by the buyer and will be deducted from the deposit before the refund.
The rights of withdrawal must be reported to us within a 14day limit from the buying date.
The order must be sent off for return within a 14day limit from reporting the return to us.
The rights of withdrawals must be reported by e-mail to: inca@inca.dk.
In the e-mail you must proclaim your desire to make use of the rights of withdrawal by enunciating.
Then we will register it with DHL, the return-label will be deduced from the payment if the order.
They’ll then send a currier to pick up the package, which then will be returned to us.
Once we have received the package, the rest of the payment from the order will be refunded to the same account that paid for the order.
*OBS! You cannot make use of rights of withdrawal simply by deny receiving the order, without clearly expressing that in an e-mail to us asap. e.g., reporting it as previously stated.
Always check it is for the correct address for return:
INCA Living Danmark ApS
Hospitalsgade 10
8900 Randers C
Denmark
Orders or shipments that are excluded from the rights of withdrawal:
- Personalized products, from the buyers own specifications.
- Sealed products which, due to health or hygiene reasons, is not suitable for returns.
- Sealed products where the seal has been broken post-delivery.
- Products that is damaged post-delivery.
Condition of the item you have returned
The product must be returned to us in the same condition.
The buyer holds the responsibility and risk to any, and all decay, damage and decrease of value, that occur due to gross mishandling of – or insufficient packaging of the product.
This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded, if the product is returned damaged due to mishandling or insufficient packaging.
It is up to Inca Living Danmark ApS to evaluate the item’s condition.
Warranty
There is a 2year warranty on products according to the Danish Sales Law.
The warranty applies to all errors in material and fabrication.
Complaints regarding errors and defects must be reported to Inca Living Danmark ApS in a reasonable amount of time after the goods have been received. We consider a maximum of 3 months to be a reasonable time, unless otherwise is explicitly agreed upon.
The complaint waives right to warranty if the items are handled improperly or unusually.
Inca Living Danmark ApS covers return costs to a reasonable extent, if it is due to error and defects at delivery.
When returning, please contact us at:
Inca Living Danmark ApS
Hospitalsgade 10
8900 Randers C
Denmark
Phone: +457370 7020
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Refund
If you decide to make use of rights of withdrawal, you will be refunded the payment for the product minus the shipping fee for return label.
In case of impairment of the returned product, that is due to insufficient packaging, of which the buyer holds the responsibility, this will be deducted from the payment before it is refunded.
We will refund the payment when we receive the product back into our storage.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others.
They are only registered in our customer directory.
You can delete your information at any time.
In order, for you to enter into an agreement with Inca Living Danmark ApS, we need some information, depending on the type of costumer, it will include, but not be exhaustive to, the following information:
Private costumer:
- Name
- Address
- Phone number
- Email address
Business costumer:
- Company name
- Name of employee/contact person (optional)
- VAT/CVR number
- Address
- Zip code, country
- Phone number
- E-mail address
We make the registration of your personal information for the purpose of placing and preparing your order, as well as delivering the goods to you.
The personal information is registered with Inca Living Danmark ApS, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Inca Living Danmark ApS have access to the information recorded about you.
As registered with Inca Living Danmark ApS, you always have the right to object to the registration.
You also have the right to know what information is registered about you.
You have these rights under the Personal Data Act and in connection with this, please contact inca@inca.dk.
Cookies
On inca-living.dk, cookies are used for the purpose of optimizing our website, and its functions so, navigating the web shop will be easier for the visitors.
You can delete cookies from your computer at any time, see the instructions in your browser settings.
Log Statistics
We use log statistics at inca-living.dk, which means, we have a log system, that gathers information, that can provide us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Inca Living Danmark ApS’s website, and only logs the traffic on the web shop.
Consumer Protection
Learn more about your consumer protection when paying online with QuickPay’s payment service solution:
https://quickpay.net/dk/features
Complaints
Complaints about product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commissions Online Complaints Platform:
ec.europa.eu
When complaining you need to denounce our email address, inca@inca.dk, and the site, on which you made your purchase.
